General FAQ

What is the difference between Analog and Digital programming?

Analog cable does not require a digital receiver box, but only provides a basic 48 channel lineup with no upgradeable options. Digital Cable makes available to you HD channels, DVR service, Upgradeable Packages, Premium Channels, Interactive Content, and much more!

What is HD Programming?

HDTV is a new system of television that improves broadcasts a picture quality up to 10 times better than standard definition. HDTV features increased lines of resolution and an improved aspect ratio (relationship of width:height): 16:9 as opposed to the 4:3 ratio of conventional screens.

With Digital programming will every TV need a Digital Receiver?

Yes, each additional receiver is $6 a month.

How to see basic analog programming on your television:

Press the setup or menu button, look for "channels" and select "cable". Then look for "channel scan", "channel search" or "autoscan". Run the scan and then turn your TV off and back on again.

What if I buy an advanced receiver like an HD receiver or a DVR receiver? Is there a contract?

All advanced receivers come with a 12 month contract starting from the date of activation. If you cancel your contract or move out a month early, it will be a $20.00 charge. If you move out 2 months early, the charge would be $40.00 and so on.

How do I program my DIRECTV remote?

Follow these steps from DIRECTV's remote control help page: Remote Control Programming Steps

Receivers:

What happens if I change my mind after my installation, can I add or exchange my receivers?

Once you are an active DIRECTV customer, then you will be charged for any receivers you decided to switch out. To receive the $100 off for the advanced receivers (HD, DVR, HD-DVR) it needs to be at your initial installation.

What will that cost

Regular pricing, HD $99, DVR $99 or HD-DVR $199

Will the cost of my receiver be billed to me or my association?

Billed to resident

Programming:

What's a receiver?

It is the box that allows you to view your television and get the DIRECTV programming.

What's the difference between Digital and High Definition programming?

A digital receiver (sometimes called a tuner) serves as the decoder required to receive and display digital broadcasts. It is capable of converting a TV which was manufactured to transmit programming in analog to digital programming. Digital programming is a broadcast signal which transmits a higher quality signal which provides a picture with more clarity than analog.

What is a Digital Video Recorder (DVR)?

A device that allows you to record your favorite TV programs, and stores it onto a hard disk in a digital format; thereby eliminating the need for video cassette tapes. The DIRECTV DVR allows you to record up to 2 other programs while watching a 3rd program you recorded. It also allows you to pause live TV without losing any programming, and fast forward through recorded segments at your discretion.

Can I add to my programming package after my installation?

Yes, call DIRECTV at 800-531-5000. A Customer Service Representative will be happy to help you add or select any additions you choose.